Refund policy
Replacement Policy
At Himalibuti, we are committed to providing quality products and customer satisfaction. We offer product replacements under the following conditions:
In-Transit Damage:
If your product is damaged during shipping, please report the issue within 24 hours of delivery to request a replacement.
Quality Issues:
Should you encounter any quality-related concerns, our internal quality control team will assess the product. Upon verification, a replacement may be issued.
Please note that the original product must be returned before a replacement can be processed.
Replacement Exclusions:
- Products that have been used are not eligible for replacement.
Return Policy
All purchases made from Himalibuti are non-returnable, with the following exceptions:
- Incorrect products delivered.
- Damaged products upon delivery.
In these cases, we will accept returns and provide the appropriate solution.
Refund Policy
Refunds will be issued under the following circumstances:
Quality Issues:
Refunds may be granted for products determined to have quality issues, pending verification by our internal checks.
Order Cancellation by the Company:
If we cancel your order, a full refund will be processed.
Important Notes:
- Refunds will only be processed after the product has been returned and received by our team.
- Refunds will be credited to the original payment method within 7-8 business days, subject to a successful quality check.
- Cash refunds for COD (Cash on Delivery) orders are not offered.
- Refunds cannot be processed to third-party accounts; the account holder's name must match the customer's name.
- Refunds will not be issued for packages lost in transit after being returned.
If you have any further questions or require assistance, please do not hesitate to contact our customer support team.
Thank you for choosing Himalibuti!